1. What we collect
We collect only what we need to serve you:
- Contact details: Name, email, phone number when you enquire, book a call, or request a demo.
- Business details: Business name, services, prices, and content you provide for your website.
- Website analytics: Anonymous usage data via Google Analytics (page views, device type, location).
- Support interactions: Chat messages and support tickets so we can help you better.
2. What we don't collect
- We don't track you across other websites.
- We don't sell your data. Ever.
- We don't share your data with advertisers.
3. How we use your data
- To respond to your enquiries and provide our services.
- To build and maintain your website.
- To send service updates (maintenance notices, renewal reminders).
- To improve our website and services (anonymous analytics).
4. Sensitive data handling
- Credentials: Passwords and API keys are transmitted via encrypted channels only, never plain email or chat.
- Storage: Sensitive credentials are stored encrypted. Access is limited to assigned staff only.
- After handover: Working copies of credentials are deleted. We retain only what's needed for active maintenance, with your consent.
- Staff access: Every team member is identity-verified and privacy-trained before handling client data.
5. Data sharing
We share data only when necessary to provide our services:
- Cloudflare: Website hosting and infrastructure.
- Google: Analytics (anonymized).
- Paystack: Payment processing (they handle card data, we never see it).
- Zoho: Email delivery for FVAMail.
We never share your data for marketing by third parties.
6. Your rights
- Access: Ask what data we hold about you.
- Correction: Ask us to fix inaccurate data.
- Deletion: Ask us to delete your data. We comply within 30 days.
- Opt out: Unsubscribe from non-essential communications anytime.
To exercise these rights, contact us at info@fva70k.com or via WhatsApp.
7. Data retention
- Client project data: retained while under active maintenance, deleted within 90 days of service end unless you ask us to keep it.
- Support chat logs: retained for 12 months for quality purposes.
- Analytics: anonymized, retained indefinitely.
8. Security
We protect your data with encryption in transit and at rest, access controls, staff training, and regular security reviews. See our Security Framework for details.
9. Changes
We may update this policy. Significant changes will be communicated via email to active clients.
10. Contact
Questions about privacy? Contact our Privacy Officer via our contact page or WhatsApp.