Emergency Support

Website down? Hacked? Email not working? Here's exactly what to do.

🚨 Having an emergency right now?

Don't wait. Message us immediately on WhatsApp.

WhatsApp Emergency Line

+234 813 024 4617 | Start your message with "EMERGENCY"

How we classify emergencies

CRITICAL

Website completely down

Site won't load at all. Hacked or defaced. Data breach. Email completely down.

Response: Within 1 hour

HIGH

Major function broken

Checkout not working. Contact form down. Key page showing errors. SSL expired.

Response: Within 4 hours

MEDIUM

Degraded but working

Slow loading. Minor display issues. Non-critical feature not working.

Response: Within 24 hours

What happens when you report an emergency

  1. You report it: WhatsApp with "EMERGENCY" + what's wrong + your website URL.
  2. We acknowledge: Within 15 minutes during business hours. We confirm the severity level.
  3. We diagnose: Our team investigates immediately. We check hosting, DNS, code, and security.
  4. We fix it: Critical issues get all-hands response. We fix first, explain after.
  5. We report: You get a full incident report: what happened, what we did, how we prevent it next time.

Emergency vs regular support

  • Emergency: Something is broken NOW and hurting your business. Use the emergency line.
  • Regular support: Questions, small changes, new features. Use the chat widget or contact page.
  • FVA70K Care clients: Emergency response is included in your plan. No extra charge.
  • Non-care clients: Emergency fix available at emergency rates. We recommend a Care plan to avoid this.

Prevent emergencies before they happen

FVA70K Care monitors your website 24/7 so most issues get fixed before you notice.

Get FVA70K Care